FREQUENTLY ASKED QUESTIONS

Aubrey Bay candles are all natural because they’re only made from soybean-based vegetable oil. They are never mixed with other waxes and are scented with premium fragrances. Here are some frequently asked questions that you may find helpful on our products.

It’s important to always remember to trim the wick prior to burning. As with wicks on any candle, the carbon build-up can eventually fall into the melt pool and sink to the bottom. This concern can be eliminated by always keeping candlewicks trimmed to ¼ inch.

As with any other candles, soy candles must be burned properly to get the most out of them, and for safety reasons.

Soy candle wax has what’s called a memory. That means that when you burn a soy candle and then extinguish it, the next time you burn it, the soy candle wax will melt across as far as it did the first time.

This is why it is so important to allow soy candles to burn all the way across to the edge of the container the first time you burn it before putting it out. This ensures that your soy candle does not “tunnel” as it burns, leaving wax along the sides of the container. A good rule of thumb is to burn your candle 1hr for every inch wide that the candle is. So if you have a 3 inch wide soy candle, you may need to burn it for at least 3 hours for a good melt pool.

The different shades of wax you can see on the outside glass are due to wet spots. 

The reason this happens is due to the minor shrinkage that occurs when the wax is cooling and also the minor imperfections on the inside of any glassware surface. The wax pulls away from the glass in some areas and can be left stuck to the side in others.

This is a common occurrence and no matter how the candle is poured this can happen. It in no way effects the performance of the candle and is in fact more common with natural waxes like soy.

Many people like to see the candle in the container and so choose clear or frosted glass. In this case, the steaks can be seen on these types of glass. Therefore if you really want to avoid this then opaque glasses, such as white or black, can be chosen with the trade off of not being able to see the wax and lower light penetration from the flame.

We rather like this effect and wouldn’t attempt to introduce harsh additives to try and minimise this. We like to preserve the natural beauty of soy wax!

Your soy candles will never dry out. Frosting is a natural characteristic that’s unique to pure soy candles. It’s part of the soy experience! Often times the frosting of a soy candle is called the “bloom,” and it’s not a flaw. In fact, many customers become concerned if there is no frosting on their soy candles. It is a way that you can always tell if your candle is really made with pure, all-natural soy wax.

Soy candles are not only higher quality than paraffin candles but also provide a cleaner burn, making them healthier for humans and pets to be around

Soy wax has many environmental and health benefits and we love working with it. Here are some of our top reasons for choosing soy wax candles:

  • Soy wax is a vegetable wax made from the oil of soybeans.Soy is a renewable source unlike paraffin wax which relies in our dwindling supply of crude oil. 
  • Soy wax is a carbon neutral product, meaning you can enjoy your candle knowing it hasn’t had a negative impact on the environment.
  • Soy wax burns on average 40-50% slower than paraffin wax, resulting in long-lasting candles and giving you better value for money.
  • Soy washes away with warm soapy water making it easy to re-purpose the jar once the candle has burned down. No more soaking with boiling water and chipping away at residual wax. 
  • Soy wax is clean burning and doesn’t release toxins, carcinogens or pollutants which means it’s less likely to trigger allergies.
  • Soy wax won’t release petrol-carbon soot like you get from paraffin candles meaning no oily black marks on your walls! Keeping the wick trimmed short will also ensure that the candle doesn’t smoke and that it burns efficiently.

Soy wax burns clean with no petro-carbon soot which is found in paraffin wax (a petroleum byproduct). Petro-soot is harmful and contains many toxins and again is only found in petroleum products.

A small amount of soot is a normal by-product of burning, whether you are cooking on the stove, burning a fire, or a candle. It is not toxic. You can dramatically diminish the amount of soot given off by keeping the wicks trimmed short. In fact, you can diminish it so much that you won’t even see it.

Interestingly if you keep the wicks trimmed on a paraffin candle you will always see black soot on the jars and in your house because again this is petro-carbon soot.

So in short, if you are seeing soot on your jars you are not keeping your wicks trimmed short enough.

You can blow out the candle or use a candle snuffer. If you want a top tip, when extinguishing a candle, try dipping the wick into the liquid wax using a non-flammable instrument and pull it back up. This technique eliminates smoking so all you’ll be left with is the great fragrance of your candle. Wick dippers are especially designed just for this purpose.

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